Booking policy

Cancellation & Rescheduling

Your experience is confirmed when payment is completed. Your confirmation email includes a private link for changes and cancellations.

Guest cancellation refunds

• 72 hours or more before the start time: 94% refund.
• 24–72 hours before the start time: 47% refund.
• Less than 24 hours before the start time, or no-show: no refund.

These refund percentages include a 6% non-refundable payment processing fee, applied only to the amount otherwise eligible for refund.

Booking changes

You may change your course, date, group size or class format through your private booking link. Your booking total will be recalculated before you confirm.

If the new total is higher, you pay only the difference. If it is lower, the refund percentages above apply only to the new price reduction created by that change. Date or time changes that do not lower the booking total have no processing fee.

Changes or cancellations by Cici

If Cici needs to reschedule your experience, she will contact you promptly. If the new arrangement does not work for you, you may cancel for a full refund.

If Cici cancels the experience, a full refund will be issued with no processing fee deducted.

Refunds are issued promptly, though your card provider may take additional time to display the funds.